Privacy policy

When you contact us or submit a request, we collect the information you provide, such as your name, phone number or email address, company, service location, equipment or service details, project scope, deadlines and plan links. Please share only information needed for your request; do not send payment-card details, passwords or other sensitive information through these forms.

Our website and its service providers may also receive technical information such as IP address, browser/device information, pages visited and session identifiers used to operate the site and associate a request with its source.

We use information to respond to inquiries, evaluate service and project requests, coordinate work and customer communications, maintain business records, operate and protect the website, and meet legal obligations. A website request does not automatically enroll you in promotional text messages.

We use providers that support website hosting, inquiry management, customer service and communications, including HighLevel/LeadConnector for website inquiries and ServiceTitan for service operations. They may process information as needed to provide those services on our behalf.

We may also disclose information when required by law or reasonably necessary to protect rights, safety or security. We do not sell personal information or share it with third parties for their own marketing. Mobile numbers, SMS opt-in information and consent records are not sold or shared with third parties or affiliates for marketing or promotional purposes. Providers that help deliver our communications may process that information only to support those services.

You can opt in to service-related text messages by checking the optional box on our request form and providing a mobile number. If you opt in, we may send service-related messages such as responses to requests, appointment updates and information about your service. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of text messages or HELP for assistance. You can also call 904-683-9448 for help or to discuss communication preferences. Consent to text messages is not a condition of purchasing services. Providing a phone number for a call is not, by itself, permission for promotional texts. See our Terms & Conditions for additional messaging terms.

With each submitted request, we record your text-message consent choice, the phone number provided, the disclosure text and version, the request and its source, and the date and time. An unchecked box means you have not granted consent through that request. This opt-in covers service-related messages only and does not include marketing or review requests.

Our website and hosting or inquiry tools may use cookies or similar technologies for site operation and session or request attribution. You can manage cookies in your browser; disabling them may affect some functionality.

We retain information as needed to handle requests, provide services, maintain appropriate business records and meet legal obligations. We use reasonable safeguards to protect information, but no online transmission or storage method is completely secure.

Call 904-683-9448 or write to the address below to ask about your information, request a correction or deletion, or raise a privacy concern. We may need to verify your identity and retain information needed for legal or business obligations. We will handle applicable privacy-rights requests as required by law.

Links to third-party websites are provided for convenience. Their privacy practices are governed by their own policies.

This website is intended for customers seeking HVAC and related services, not children under 13. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided information so we can address it.

We may update this policy as our practices change. The date above identifies the latest revision.